Effective Date: 14 July 2015
Except as otherwise discussed in this Policy, this document only addresses the collection, use, and disclosure of information that we (i.e., ISDC and its agents) collect from you on this site and the ISDC web applications associated with this site. It also describes the choices available to you regarding our use of your personally identifiable information and how this information can be accessed and updated. The use of information collected through our web applications shall be limited to the purpose of providing the services for which you have engaged us. Data stored in our Software as a Service solution by our customers is subject to the customers’ privacy policies, not ours.
Other sites that are not owned or controlled by ISDC may have their own privacy policies that apply to those sites. In addition, certain third-party offerings that are made via the ISDC website are subject to the terms of third-party privacy policies and the terms of this Policy shall not apply. We encourage you to ask questions, to review the privacy policies of other sites, and to be very cautious before you disclose your personally identifiable information to other sites.
The TRUSTe program covers only information that is collected through this web site, www.InsideSales.com and the web applications associated with the site, and does not cover information that may be collected through downloadable software, offline or by business entities other than InsideSales.com, Inc. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
U.S.-E.U. Safe Harbor
InsideSales.com, Inc. complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding thbre collection, use, and retention of personally identifiable information from European Union member countries and Switzerland. InsideSales.com, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit
For a fuller discussion of our privacy practices, please see the Frequently Asked Questions (“FAQ”) below. You are responsible for reviewing the Policy each time before using our website or providing any personally identifiable information. If you have questions or concerns regarding this statement, please contact us via email at privacy@InsideSales.com. If you believe we have violated the Policy, please notify us, and we will promptly investigate and try to remedy the problem.
Listing and Links to Frequently Asked Questions
Frequently Asked Questions
1. What information do we collect from you?
We collect information via the website that falls into one of two categories: personally identifiable information and non-personally identifiable information. Personally identifiable information is information that is actually used to identify you. We collect personally identifiable information whenever you voluntarily submit it to the website, including your name, email, company, mailing address, title, area of expertise, telephone number, and credit card information, plus your preferences regarding ISDC products (collectively, “personally identifiable information”). If you apply to an open position in the “careers” section of our website, we will ask you for your resume. Non-personally identifiable information is information that is not directly tied to a specific user, such as the number of people who visit the website from various states. As is true of most web sites, we automatically collect and store in log files, statistics and other information about the online activities of our visitors on an aggregated (i.e., collective) basis. For example, we track the number of people who view each page, the order in which pages are viewed, internet protocol (IP) addresses, browser type, internet service provider (ISP), operating system, date/time stamp, clickstream data, and other information to learn which features are the most popular and to refine our design and marketing efforts. Non-personally identifiable information also includes information that indirectly (i.e., combined with information collected about you off the website) could be used to identify you, but in practice is not.
2. Where do we collect information from you?
Tradeshows and Webinars: When you attend a tradeshow or a webinar we sponsor, we may collect personally identifiable information that we would use to later contact you.
Software or Information Downloads: When you download any of our free software from our website or any of our white papers, case studies, or other materials, we may collect and use certain personally identifiable information (e.g., the software you selected, your planned use for the software, your contact information) for use by ISDC.
View a Video: Prior to your viewing a video, we may keep a record of what videos were viewed for use by ISDC.
Purchases: When you make a purchase, we keep track of what you bought, along with other personal and product information (such as payment, shipping, and warranty data).
Newsletters & Promotional Emails: From time to time, we may offer free electronic newsletters and promotional emails as a service to our registered users, based on a voluntary subscription. If you sign up, we will send you newsletters and emails periodically listing industry news, industry events, product information, and other promotions. You will only receive a newsletter if you have provided us with your email address.
Webmaster Lists: If you are a webmaster and send us an email, we will collect your email address.
Chat Rooms and Bulletin Boards: From time to time, we may make chat rooms and bulletin boards available to registered users. Please remember that postings to bulletin boards and chat rooms become public information; thus, you should exercise caution when deciding to disclose personally identifiable information within such forums, as it may be collected and used by third parties.
Search Terms: From time to time, we may offer the ability for you to search our website for information that interests you. We may save those search terms and display certain banner ads tied to your search term.
Online Surveys and Polling: We may provide you the opportunity to participate in an online survey or interactive poll on our site. If you participate, we may ask you for your contact information (such as name, shipping address, etc.) and your preferences in order to track voting.
Epostcards: From time to time, we may offer you the ability to send an epostcard, or email, to your friends containing content or links to our site or to content that you think your friends would find interesting. In order to do this, we must collect the user names and email addresses of your friends. We will automatically send your friend a one-time email inviting him or her to visit the site. ISDC stores this information for the sole purpose of sending this one-time email and tracking the success of this feature. Your friend may contact us at privacy@InsideSales.com to request that we remove this information from our database.
Contact Information & Third-Party Data: If you contact ISDC by email or letter, we may keep a record of your personal correspondence. Thus, if you report a problem with our website, we may collect such information in a file specific to you. Moreover, if you contact us through our feedback area, we require your name and email address in order to send you a reply. Additionally, if other users or third parties send us correspondence about your activities or postings on our site, we may keep the information in a file specific to you.
Browsing: An IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers and ad servers to identify your computer. ISDC collects IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report aggregated information to our advertisers, for security purposes, and to monitor the level of activity on our site.
3. How do we use the information we collect from you?
Operation of the Website and Email: The information we collect from you is used to operate and enhance our website. We collect personally identifiable information in order to learn more about you so we can provide you with content, products, and advertising that you are more likely to find interesting. We may combine this with information we get from others to help understand your needs and provide you with better service. We also use registered user information to contact users when necessary and to send promotional emails.
Merchants: Except as disclosed in this Policy, we will not share personally identifiable information about our users with other merchants and third parties without your permission.
Emails: We will send registered users email containing information we think they will find interesting, such as information about news, new products and services from our selected partners. It is our policy not to send messages to members who have asked us not to do so. By using our website, you expressly agree to receive this information. If you do not wish to receive these communications, you have the ability to opt out. Please see the “What are my choices regarding collection, use, and distribution of my information?” section below.
Testimonials: We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@InsideSales.com.
4. Who is collecting information?
Co-branded Services: Some website services are offered in conjunction with a partner company. In order to provide a co-branded service to you, it is necessary for us to share your personally identifiable information with our partner company. If you do not want your data to be shared, you can choose not to allow the transfer by not using our service. Also, when you send an email from our website, our third-party email provider will drop a cookie on your computer that will be used to track page views and tie them to people who have sent emails or who have filled out web forms.
Promotions, Contests, and Sweepstakes: Promotions that run on the website may be sponsored by ISDC and another company. Some or all data collected during a promotion may be shared with the sponsor. If data will be shared, you will be notified prior to the time of data collection or transfer (for example, in the terms and conditions of a contest). You can decide not to participate in the promotion if you do not want your data to be shared.
Log-in APIs: You can log in to the customer support area of our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and may provide you the option to share certain personally identifiable information or post information about your activities on this web site to your profile page to share with others within your network.
Framing/Windows to Third-Party Sites: In addition to providing links to other websites, we sometimes window third-party sites for your convenience. If you click to learn more information, a window or frame containing the third party’s site may appear. Any time you are in a window (unless the window is another part of the ISDC website), you should assume your personally identifiable information is being collected, used, and disclosed in accordance with the windowed site’s policies.
Chat Rooms and Bulletin Boards: Except as otherwise expressly discussed in this Policy, this document only addresses the use and disclosure of information we collect from you. If you participate in chat rooms or message boards, your user name will be displayed with your comment or posting. Information you provide while using services such as website chat rooms and bulletin boards is available for all to see; discretion should be used in disclosing personally identifiable information within such forums, as it may be collected by third parties. We encourage you to ask questions and to be very cautious before you disclose your personally identifiable information to others.
Surveys and Polling: From time to time, we may use a third party to conduct surveys about our website or polls about a particular issue. If we do, we will either tell you in advance who that third party is, or obtain their promise that personally identifiable information will not be used or further shared with anyone outside of ISDC. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose personally identifiable information.
5. With whom do we share your information?
Merchants: Other than as disclosed in this Policy or with your permission, we will not share your personally identifiable information with merchants. If you do give permission to share your information, you should know that once your personally identifiable information is shared with third parties, we cannot control how it is used or who else it may be shared with.
Partners/Sponsors: We may work with partners or sponsors provide access to content or events, both physical and virtual. When you access such content or events, we may share your personally identifiable information with the associated partners or sponsors.
Fulfillment: Some online activities necessarily lead to disclosure of your personally identifiable information to third parties, such as when you include your name and email address in an email to a third party or when you order merchandise in the shopping areas of our website for direct shipment to you. For example, in order to fulfill certain product orders, we must share your information with the product manufacturer, payment processor (e.g., credit card companies), and shippers.
Agents/Service Providers: We also may share your personally identifiable information with third parties for the purposes of providing services to our website or to ISDC itself, such as administering customer support and providing support tools to our users. These companies are authorized to use your personally identifiable information only as necessary to providethese services to us.
Data Analysis Agents: The information collected through the website may be provided to an outside company for the purpose of analysis. This analysis is to help us to improve our sites and services to you, and to notify you of special offers that may be of interest to you.
Chat Profile, Chat Rooms, and Bulletin Boards: It is important to note that information you provide as part of your chat profile is not confidential and is accessible by the public. Similarly, any information you provide in chat rooms, message boards, or other public forums is not confidential. For such activities, a separate warning may not be provided. Your choice to disclose personally identifiable information in these cases is voluntary.
Ad servers and Advertisers: We may disclose aggregated information about our website to third parties, including informing our advertisers whether their advertisement was effective. These third parties will have permission to use their cookies’ identification numbers to serve ads on our site and to collect aggregated information to create statistics about our customers, sales, traffic patterns, and related site information to third-party advertisers. However, these statistics will not include personally identifying information.
Compliance with Service of Legal Process or Law Enforcement: Although it is unlikely, we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If we receive such a request, without prior notice to you we will disclose personally identifiable information upon receipt of a court order subpoena, to comply with bankruptcy proceedings, to investigate hacking attempts, to cooperate with a law enforcement investigation or other similar legal processes. If we receive a subpoena as part of third-party civil litigation, we will attempt to provide you with electronic notice (i.e., via email) fourteen (14) days prior to disclosure of personally identifiable information. Moreover, we may release account information without notice to you when we in good faith believe such release is reasonably necessary to enforce or apply our Terms of Service Agreement or to protect the rights, property, computer security, and safety of our website, our users, or others.
Sale of the Company: You agree that we may assign, sell, license, or otherwise transfer to a third party your name, address, email address, member name, and any other personally identifiable information collected by us via the website in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the assets or stock of ISDC or its affiliated entities. You will be notified via a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
6. What are my choices regarding collection, use, and distribution of my information?
Email and Promotional Mailings: We may from time to time send you email or other communications regarding our products and services. If you do not wish to receive these promotional mailings, the website provides users the opportunity to opt out of receiving these communications by following the opt-out instructions in the email or sending an email toprivacy@InsideSales.com. After that, ISDC users will not receive future communications or mailings.
7. How can I update, correct, or delete my personally identifiable information?
Website Services: ISDC provides you with a limited ability to access and edit the personally identifiable information you have provided to us. Following registration you can review, change, or delete the information you have submitted. We encourage you to update your information promptly if it changes. To change, modify, or delete the information you previously provided you send an email to privacy@InsideSales.com, or contact us at 866-342-5370 and specify what you want to have done. We will respond to your request to access within a reasonable timeframe.
Chat and Bulletin Board Postings: To request removal of your personally identifiable information from our blog or community forum, contact us atprivacy@InsideSales.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
No Comprehensive Deletions: We will retain your information for as long as your account is active or as needed to provide you services. We will retain in our files information you have requested to remove if that information is necessary to resolve disputes, troubleshoot problems, or enforce our Terms of Service Agreement. Except as noted, upon request we will delete your information from our databases.
8. What security precautions are in place to protect the loss, misuse, or alteration of my information?
You can be assured that your personal and account information is reasonably secure on our website. We employ encryption technology (SSL) in all parts of our website that require you to provide your login credentials, financial or credit card information. The personally identifiable information we collect is stored in secure operating environments that are not available to the public. Credit card information is encrypted. All the information we collect and store is protected by our firewall. Also, any information we store at our business is kept physically secure, and only designated employees may obtain access to it. However, “perfect security” does not exist on the Internet.
While we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems.
We cannot fully ensure that your private communications and other personally identifiable information will not be inadvertently disclosed to third parties. We may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. If we need to investigate or resolve possible problems or inquiries, we can (and you authorize us to) disclose any information about you to private entities, law enforcement, or other government officials as we, in our sole discretion, believe necessary or appropriate. . If you have any other questions about security on our Web site, you can contact us atprivacy@InsideSales.com.
9. What about the privacy of visitors who are 13 and under?
If you are under the age of 13, you do not have permission to use our website. We do not knowingly collect, use, or disclose personally identifiably information about users who are under the age of 13. If you are the parent or guardian of a minor under 13 years of age and believe they have disclosed personally identifiable information to this website, please contact us at privacy@InsideSales.com so that we may delete the minor’s information.
10. Tracking Technologies and how they collect, use, and distribute information?
Tracking Technologies: technologies such as cookies, beacons, tags and scripts are used by ISDC and our marketing partners, affiliates, or analytics or site optimization service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5 to store content, information, and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 and Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here:http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Advertisements: We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies, which we do not control, to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clickinghere (or if located in the European Union click here ) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
This Policy was implemented on and is effective immediately. If you do not agree with the terms of this Policy, you should send us an email opting out of it at privacy@InsideSales.com and we will reluctantly cancel your account privileges and remove your data (subject to the limitations described above). If we make changes to any terms or conditions of the Policy, the changes will be incorporated into this document so you will always know what information we gather, how we might use that information, and to whom we will disclose it. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. You are responsible for regularly reviewing this Policy. Continued use of our website after any modifications to this Policy shall constitute your consent to such modifications.
Policy of Terminating Privileges for Infringement; Notice and Procedure for Making Claims of Copyright Infringement
Pursuant to 17 U.S.C. § 512 as amended by Title II of the Digital Millennium Copyright Act, InsideSales.com, Inc. (“ISDC”), will terminate the account of any subscriber who uses his or her account privileges to unlawfully transmit copyrighted material without a license, valid defense or fair use privilege to do so. After proper notification by the copyright holder or its agent to ISDC and later confirmation through court order or an admission by the subscriber that an account has been an instrument of unlawful infringement, ISDC will terminate the infringing subscriber’s account. ISDC may also in its sole discretion decide to terminate a subscriber’s account privileges prior to that time if it has good faith belief that infringement has in fact occurred. In addition, pursuant to 17 U.S.C. § 512(c), ISDC has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. ISDC respects the intellectual property of others, and we ask our users to do the same.
Any written notice describing the infringing activity must include the following information:
1. an electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. a description of the allegedly infringing work or material;
3. a description of where the allegedly infringing material is located on the site;
4. information reasonably sufficient to allow us to contact you, such as your address, telephone number, and email address;
5. a statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law; and
6. a statement by you that the above information in your notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
12. Contact Us.
1712 South East Bay Boulevard
Provo, Utah 84606
Call us at: (888) 203-3761
E-mail us at: email@example.com
Information Related to Data Collected through the ISDC Services
ISDC collects and processes 3rd party personally identifiable information under the direction of our customers. We have no ownership of this information or any direct relationship with individuals whose personally identifiable information may be processed as part of providing our Service.
An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to the ISDC customer they interact with directly (the data controller). If an ISDC customer requests that we remove personally identifiable information on their behalf, we will respond to their request within 30 days.
ISDC will retain personally identifiable information we process on behalf of our customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.